Helena Dahlen is known for her friendliness, positivity, empathy, and ability to make others feel better about themselves. Her patience and nurturing personality make her an excellent mentor. In addition to her work supporting the DoIT leadership team, Dahlen serves the UMBC community through the Maryland Charity Campaign and Retriever Essentials, and as a leader in the Non-Exempt Staff Senate. She regularly volunteers at campus-wide events such as Commencement and supported UMBC’s pandemic response by working at on-campus testing clinics and serving on the Return to On-Campus Work committee. Dahlen earned a diploma in marketing management from the IHM Business School, Stockholm, Sweden.